 |
Guaranteed Availability –
Pele-Sol’s Hosted ASP service offers guaranteed availability. A
comprehensive written service agreement clearly identifies our
commitment to our clients. |
|
Remote Help Over the Internet
– Shadowing enables Pele-Sol Technical Support Engineers to work
with a user one-on-one anywhere in the world to resolve support issues
quickly and effectively. |
|
Email Support –
Clients may contact Pele-Sol via
email and our Technical Support Team will respond via email or telephone.
|
|
System Administration and Management – The
use of Citrix server-based technology enables Pele-Sol to
provide comprehensive systems administration and management. With
Citrix Resource Management Services we can provide detailed management
reports on user and application usage. |
